Accessibility Statement

Our Commitment

Stonewood Health is committed to ensuring that our website and digital services are accessible to all individuals, including those with disabilities. We strive to provide an inclusive online experience that allows every visitor to access information about our services, providers, and patient resources.

Standards & Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, an internationally recognized standard published by the World Wide Web Consortium (W3C). This website is a work in progress toward that standard, and we are actively identifying and remediating issues as we find them.

Our ongoing efforts include:

• Providing text alternatives for non-text content such as images and icons.
• Ensuring sufficient color contrast between text and background elements.
• Making all functionality available from a keyboard for users who cannot use a mouse.
• Using semantic HTML and ARIA landmarks to support screen readers and assistive technologies.
• Providing clear and consistent navigation throughout the site.
• Ensuring forms and interactive elements are properly labeled and accessible.
• Maintaining readable and understandable content across all pages.

How We Test

Our accessibility program combines several review methods, applied at different cadences:

• Automated scans using Google Lighthouse and axe-core-style evaluators against representative pages of each template.
• Manual code review focused on semantic HTML, ARIA usage, focus management, and keyboard operability.
• Periodic internal walkthroughs covering keyboard-only navigation and color-contrast measurement on critical patient-facing flows (booking, contact, conditions, blog).
• Patient and public feedback channels (described below) folded directly into the remediation backlog.

Compatibility With Browsers and Assistive Technology

Our website is designed to be compatible with the following environments, and we test against them as our primary support targets:

• Browsers: the current and one prior major version of Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge on macOS, Windows, iOS, and Android.
• Screen readers: Apple VoiceOver on macOS and iOS, NVDA on Windows, and JAWS on Windows.
• Other assistive technology: standard zoom and magnification settings up to 200%, OS-level high-contrast modes, and keyboard-only operation.

The website is not designed to be compatible with browsers older than two major versions or with operating systems that no longer receive security updates. If you rely on an environment outside our support targets and encounter an accessibility issue, please reach out -- we will work with you directly to deliver the information you need.

Telehealth Accessibility

We offer telehealth services across 20 licensed states, providing an accessible care option for patients who may face barriers to in-person visits. If you need accommodation for a telehealth visit, please let us know when scheduling.

Third-Party Content

Our website includes content and widgets from third-party providers, including appointment scheduling (Phreesia), patient portal (Athenahealth), CRM and forms (Zoho), and embedded maps (Google, Mapbox). While we encourage these partners to follow accessibility best practices, we cannot guarantee full WCAG 2.1 AA conformance for content we do not control. If you experience difficulty accessing any third-party feature on our site, please contact us and we will help you complete the task through an alternative method.

Ongoing Efforts

Accessibility is an ongoing process. We regularly review our website and digital services to identify and address accessibility barriers. Our efforts include:

• Periodic accessibility audits of our website.
• Training our team on accessibility best practices.
• Incorporating accessibility into our design and development process.
• Responding promptly to accessibility feedback from users.
• Re-reviewing this statement at least quarterly.

Report an Accessibility Issue

We welcome feedback about the accessibility of our website and services. If you encounter an accessibility barrier, have difficulty using any feature, or need information in an alternative format, please contact us:

• support@nomiclinic.com
• (888) 576-6664

Response timeline. We will make every reasonable effort to acknowledge accessibility inquiries within two (2) business days, share an initial assessment within five (5) business days, and resolve reported issues as promptly as possible. When information you have requested in an alternative format is needed for a healthcare decision, we will prioritize the request.

If we do not respond within these timelines or if our response does not resolve your concern, you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at ocrportal.hhs.gov or the U.S. Department of Justice ADA Information Line at 1-800-514-0301 (voice) or 1-833-610-1264 (TTY).

Legal Disclaimer

This statement reflects our current accessibility status and is provided to demonstrate our good-faith efforts toward digital accessibility. The publication of this statement does not waive, diminish, or otherwise affect any rights you may have under the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, Section 1557 of the Affordable Care Act, applicable state laws, or any other federal, state, or local accessibility law or regulation. The accessibility commitments described above are not intended to create any contractual or third-party beneficiary rights. Specific service availability, accommodations, and timelines may vary; please contact us using the information above for assistance with any specific request.